TRABAJÁ REMOTO

Trabajos remotos de Programación, Diseño,
Marketing y más. Enfocados en Latinoamérica.

Asistente Virtual

WeGrow
Full Time
🏢 Administrativo
Internet
Remoto 🌎
Jan 27

Prueba

APLICAR

Asistente Virtual

WeGrow
Full Time
🏢 Administrativo
Internet
Remoto 🌎
Jan 27

Prueba

APLICAR

Live Chat Representative (EMEA, M-F, 10am-6pm UTC)

Smile.io
Full Time
🏢 Administrativo
assist
e-commerce
optimization
Remoto 🌎
Jan 27

Headquarters: Kitchener, Ontario
URL: http://smile.io

In a world of beeps and clicks, Smile reminds us there is a human on the other side of every screen. We are a globally distributed 50+ person company with employees in Canada, the USA, South America, EMEA, and APAC. Our team has a strong emphasis on cross-cultural and timezone collaboration. We've been recognized as a "Best Place to Work" in Canada and look forward to expanding this on a global scale.

Our team is building the loyalty layer of the internet and currently already powers over 80,000 rewards programs, reaching more than 500 million shoppers. Above everything else we strive to make people happy —from the merchant to their consumer, to our own team (yes, our name really is fitting).

About the Team:
The Merchant Experience (MX) Team at Smile is a global team that works to deliver the best possible customer experience 24/7. Our work is highly collaborative which allows for opportunities to work on projects that grow skills beyond just those required for your day-to-day role. We care deeply about the quality of our interactions with merchants and don’t let vanity metrics like ticket volume or time to close drive our actions. Instead, we truly want to help as many merchants as possible grow their businesses, and we ensure that every experience with our team is as delightful and helpful as possible along the way.  

About the Role:
As part of the Live Chat team, you’ll be the first point of contact for both prospective and tenured merchants running their loyalty programs with Smile. One minute you may be helping a new merchant choose the right plan, the next you’ll be guiding a merchant through integrating Smile with another app. Sometimes you’ll have long flowing conversations, other times you’ll be providing a quick solution and moving on. This is a fast-paced role requiring a high degree of organization and concentration. No two hours will the same. You love making connections and empowering people to help themselves. The ultimate success will be merchants coming away from live chat looking forward to the next time they need to get in touch with us. ✨

What You'll Do:

  • Be the first point of contact for both current and prospective Smile merchants, handling up to 2-3 concurrent chats at any given time
  • Help prospective merchants articulate the value of Smile
  • Enable product adoption by facilitating trial access and demonstrating the app’s capabilities
  • Guide tenured merchants through configuration and light optimization 
  • Answer general questions about Smile, provide how-to guidance, and identify & resolve minor issues
  • Be the first line of defense for triaging & light debugging of platform issues 
  • Assist merchants when escalating matters to other teams for more specialized support by setting expectations around follow-up times and next steps
  • Build trust, empathize, and delight merchants by setting the standard for what exceptional support looks like
  • Offer our merchants needs-based solutions, not pushy sales
  • Advocate for merchants by translating their feedback into specific product requirements

Who You Are:

  • Based in EMEA and able to work Monday-Friday 10am-6pm UTC
  • You have an expressive, high-energy personality. Emoji & gifs are your best friends. When a merchant opens a chat, they know there’s a real human on the other end
  • You’re fiercely curious. You want to learn everything, yesterday.
  • You’re your own worst critic and thrive on self-improvement. You aren’t content with settling for the minimum, and you love experimenting with new techniques
  • Keen interest in online tech, startups, web apps, and entrepreneurism
  • Fast-paced environments don’t scare you. Context-switching is the norm
  • Ambiguity is your friend
  • Extremely detail-oriented and organized
  • Love collaborating and being part of a team
  • Proactive and autonomous. You don’t wait for instruction and love taking the initiative to get things done

Bonus If You Have:

  • 1+ years customer service/support / success experience
  • Familiarity with e-commerce platforms such as: Shopify, BigCommerce, Wix Stores, Squarespace, etc
  • Have entrepreneurial instincts, such as experience running a small side hustle
  • Experience working towards team-based goals / KPIs
  • Experience with HTML, CSS, JavaScript
  • Experience with Intercom
  • Experience working remotely
Our commitment to candidates:
At Smile, we understand that finding a new role is challenging and that self-doubt or imposter syndrome can prevent you from applying to a role, don’t let it! You have a ton to offer and we want you to feel encouraged to apply, even if you don’t check all of the boxes. If you are passionate about eCommerce and helping merchants grow through loyalty and reward, connect with us. 

At Smile, we rely on a range of backgrounds, experiences, and ideas. We value diversity, and we’re proud to be an inclusive, equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

APLICAR

Customer Success Rep (Two remote positions - EMEA and Americas)

Inventory Planner
Full Time
🏢 Administrativo
strategy
Communication
eCommerce
Remoto 🌎
Jan 12

Headquarters: Remote
URL: https://inventory-planner.com


Overview

Inventory Planner forecasts customer demand so that eCommerce merchants have the right products at the right time. Saving time on ordering and optimizing inventory budgets, Inventory Planner supports online sellers to recommend what they should have on hand, view trends in their store, and prepare so that they don’t miss out on sales.


Role responsibilities
  • Help potential customers by understanding their business and capturing key requirements related to our solution.
  • Clearly articulate our solution, its practical use, and how it fulfils their business requirements.
  • Onboard customers needing higher personal interaction through training, account configuration and knowledge sharing.
  • Gather precise and accurate information from existing customers who need support.
  • Prioritise and triage your workload regularly to ensure it is well managed.
  • Be comfortable exploring, analysing and communicating issues received through customer interactions to other functions inside the organisation.
  • Take strong ownership of assigned customer issues until handed off or resolved.
  • Be comfortable and confident in all forms of communication (text chat, email, video).
  • Help maintain up-to-date and accurate customer-facing resources to maximise self-service capabilities.
  • Actively seek to understand the business’s annual and quarterly strategic priorities.
  • Provide input to the strategy for ensuring great customer outcomes.
  • Hold and maintain a good level of relevant industry and market expertise.
  • Help shape and develop company culture by:
  • Working in an open and transparent manner.
  • Collaborating with other team members towards shared goals.
  • Maintain a continuous learning mindset. 

Requirements
  • Availability from Monday to Friday during business working hours assigned by the company (EMEA or US business hours).
  • Experience with SaaS companies, especially with eCommerce.
  • Ability to learn new software platforms quickly
  • High-speed, reliable Internet connection
  • Fluent English speaker
  • Experience with purchasing, demand forecasting, cash flow management, and/or inventory/warehouse management.
  • Experience conducting product demos using software such as Zoom or UberConference.

Why Inventory Planner?
  • Competitive salary based on commensurate experience
  • International travel 1-2 times per year for company planning and team work meetings (when travel is feasible again).
  • Join a talented, diverse team supporting eCommerce merchants worldwide. We have a fast-growing team located in the US, UK, South Africa, the Philippines, Russia, Ukraine, France & more locations.
  • Join a fast-growing SaaS company that was recently acquired by Brightpearl.
  • We are a fun, dynamic and fast-paced team.

The hiring process

Create a 5 minute (maximum) video explaining one feature or section of Inventory Planner:

Interview process:
  • 1:1 HR Interview.
  • Problem Solving & Role Play Interview
  • 1:1 Final Interview

Submit your video, resume, and cover letter, only applicants submitting all required material will be considered for the position.
APLICAR

Technical Recruiter - LATAM

FingerprintJS
Full Time
🏢 Administrativo
Facebook
Project
Spanish
Remoto 🌎
Jan 7

Headquarters: United States
URL: http://www.fingerprintjs.com

FingerprintJS empowers developers to stop online fraud at the source.

We are a 100% remote company and a globally distributed team with employees spread out all over the globe. We've recently raised $32M backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb), Nexus VP (previously invested in Postman, Hasura) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle).
We're in hyper-growth mode looking to triple our headcount for 2022. Come join the rocket ship from anywhere in the world!

We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. Some of our customers include: Coinbase, Booking.com, Yahoo, and eBay just to name a few. We have a strong open-source focus - our flagship open source project is FingerprintJS (15.2K stars on GitHub).


We are looking for an experienced Technical Recruiter who will help us scale by finding top talent in South America. The ideal candidate will have experience with full cycle recruiting at a 100% remote company with a passion for entrepreneurial environments. 


Team:
People
Reports to: People Development Lead
Location: remote, anywhere in the Eastern Europe region
Start date: as soon as possible
How to apply: please apply directly via our Careers page: https://boards.greenhouse.io/fingerprintjs

What we’re looking for 👀:

  • 3+ years of work experience in a recruiting role
  • Collaboration with hiring managers to understand the needs and roles to be filled; draft job descriptions for vacancies.
  • Identification of the most effective methods for recruiting and attracting candidates.
  • Management of one or more placement agencies to assist with the recruitment process.
  • Screening of candidates and assessing their qualifications through reviewing resumes, interviews, and other forms of communications.
  • Thorough understanding of technology, technical roles and technical skills.
  • Bilingual in English and Spanish.
  • Previous experience recruiting in the LATAM market is preferred.

 Ideally, we would love to have someone who also has:

  • Javascript recruiting experience
  • A degree in computer science, information technology, a related field, or experience as a software engineer

What we offer:

  • Compensation: a competitive compensation package plus startup equity.
  • Remote-first: a 100% remote-first, asynchronous environment that respects time-zone differences. From LA to Toronto to
    St. Petersburg, you choose where you do your work best (you should be in UTC-8 to UTC+3)!
  • Tech: company provided Macbook for our employees (you get to keep it after 3 years).
  • Culture: small team, lean hierarchy and no politics. Ability to influence and quickly grow within the company.
  • Fun: We also do fun virtual events for our team and will be planning a team offsite soon!
  • Professional development: we want you to grow with us, so we offer a $600 yearly budget that you can spend to learn new stuff (books, conferences, subscriptions, etc.).!
  • Personal development: freedom to grow and experiment. Work on open-source projects and try new things and ideas!
  • Opportunity to work and connect with a world-class team from around the globe!

 


Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.


We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. FingerprintJS strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.

APLICAR

Customer Support Specialist

Pilot
Full Time
🏢 Administrativo
HTTP
Customer
market
Remoto 🌎
Jan 6

Headquarters: San Francisco
URL: http://pilot.co

Pilot (YC W17) is looking for a Customer Support Specialist to join our remote team on a mission to create a more open worldwide job market. For this role, we are looking for someone available to work within usual working hours (9:00 am - 5:00 pm) in US PST or Central America time zones.

A bit about who we are
Pilot helps companies to handle payroll, benefits, and compliance for their remote teams. We believe that your opportunities in life shouldn’t be dictated by where you’re from or where you happen to live, and we’re helping our customers live by that too. We’re backed by Sam Altman, Y Combinator, Credo Ventures, Automattic, Kyle Vogt, and many other amazing investors.

What you will be working on
  • You’ll be an active member of our growing support team that supports our users.
  • You’ll help users use Pilot’s products and navigate them through the app so they get the most out of what we offer.
  • You’ll work closely with product and operations teams to ensure all kinds of reported issues are being solved.
  • You’ll derive satisfaction from solving problems quickly and efficiently.
  • You’ll have a direct impact on customer satisfaction and care deeply about making our users happy.
  • You’ll be an active contributor to our Help Center and have the ability to share your knowledge by writing Help Center articles.
  • International payments to contractors are a big part of our product. You’ll work with our payment providers to handle additional KYC requests, verifications, and tracking the status of individual payments.

Requirements
  • You are available to work in usual working hours (9:00 am - 5:00 pm) for US PST or Central America.
  • Excellent communication skills. You’ll be the first point of contact for our users so first-class communication is a must.
  • Fluency in written English.
  • Strong work ethics and ability to work without supervision. You are driven by results.
  • You are empathetic, understanding, and don't mind answering the same questions over and over again.
  • You are reliable, hardworking, and keen to dive in and get your hands dirty. There is no task too menial for you.

We’d especially like to talk to you if
  • You have prior experience in working in distributed teams.
  • You worked as a customer support specialist in the past.
  • You speak any other language.

Benefits
  • Annual salary from $26,300 to $30,000 and up to 0.025% of equity.
  • Unlimited vacation policy.
  • Ability to work remotely from anywhere in the world.

We try to hold all most of our team meetings between 7am–9am PST / 3pm–5pm BST / 11pm–1am JST to accommodate as many time zones as possible.
APLICAR

Chief of Staff

Clevertech
Full Time
🏢 Administrativo
digital products
fintech
leader
Remoto 🌎
Jan 3

Headquarters: New York
URL: https://clevertech.biz

What we're working on:

Enterprise companies turn to us to help them launch innovative digital products that interact with hundreds of millions of customers, transactions and data points. The problems we solve every day are real and require creativity, grit and determination. We are building a culture that challenges norms while fostering experimentation and personal growth. In order to grasp the scale of problems we face, ideally, you have some exposure to Logistics, FinTech, Transportation, Insurance, Media or other complex multifactor industries. This role reports to the President of Clevertech and has executive visibility as a key leader within a department at the heart of Clevertech's business.

 
Who You Are:
You have a passion for technology and innovation. A proven generalist that understands industry trends and new technology. You are an articulate communicator and master coordinator, who values soft skills. You enjoy getting all the specifics right

 What You'll Do:

  • Work with Clevertech partners to shape long term strategies
  • Act as the facilitator for the President 
  • Take ownership by understanding, reporting and managing projects assigned
  • Supports sales efforts and meeting preparation.
  • Handle requests, feedback, and queries quickly and professionally
  • Ensure a strong, candid team dynamic with productive, professional dialogue
  • Clarify and oversee connection points and initiatives across departments
  • Optimize processes by looking for and addressing gaps and inefficiencies
  • Work from home with some travel up to 20% for internal and external events. 



APLICAR

Talent Coordinator

Order Desk
Full Time
🏢 Administrativo
financial
hiring
Administrative
Remoto 🌎
Jan 3

Headquarters: REMOTE
URL: https://www.orderdesk.com/


About the Role

We can humbly admit that hiring quality talent is challenging. Order Desk is a company of just 16 people, though thousands of people have applied for jobs at our company in recent years. We plan to keep hiring, and you will be the first point of contact for our applicants once hired.

Your main responsibilities will include consulting with the People Operations Coordinator on learning and leading our hiring process top to bottom, developing applicant selection criteria, sourcing suitable candidates through a variety of channels, writing and publishing job ads, and vetting and interviewing potential candidates. In times where we aren't actively hiring, you will also be responsible for administrative responsibilities relating to the financial, accounting, planning, and organizational side of Order Desk. 

And, while everyone at Order Desk does answer support emails, this role is one that will take a step back from those responsibilities. Having an understanding of how our team works together to support our customers will be crucial to understanding the needs of our team, so how we do support, the tools we use, what our app does, and why our customers come to us will be part of your training, but day-to-day support work will not be expected for this role.

This role will operate during US business hours, however, you can live anywhere in the world so long as those hours are feasible for you.

About You

You have proven work experience as a talent coordinator, a recruiter, or a similar role in the hiring and recruiting space

You have experience sourcing candidates through social media, resume databases, and professional networks

You understand the differences between the various roles within organizations

You have excellent verbal and written communication skills

You enjoy creating unique solutions to complex processes

You are effectively able to propose your ideas, set up new procedures, and lead initiatives from conception to completion

You are a keen observer, a strong communicator, and are eager to learn from your colleagues and excited to teach them what you know.

Your EQ is off the charts, you naturally care about people and their wellbeing. You also care about the success of your team, and you have the confidence and the initiative to pursue and accomplish your own projects and goals.

You have the self-discipline and motivation to work independently and honestly in a remote company.

You enjoy the balance between fun and professionalism.

You speak and write English fluently.

Benefits

This is a full-time position. The salary for this role is $55K USD/year.

Our international team members are hired as contractors but considered full, permanent members of our team. For US team members, health coverage is included. For international team members, if required for your location, health benefits can be discussed as part of your compensation package.

All team members get 3-4 weeks of flexible paid time off per year, six paid holidays, a technology upgrade program, and profit-sharing. When our company is successful, we all share in that success.

We get together in person once or twice a year for a company retreat—which we look forward to doing again when the pandemic is behind us.

To Apply

We are not expecting a cover letter and would rather you spend the time thoughtfully answering the questions we have listed. There are a few steps to our application process:
  1. Application Questions
  2. Follow-Up Questions
  3. Video Response
  4. Interview(s)
If you are moved to the next round, we will contact you to let you know the next steps. At the conclusion of the process, we will follow up with everyone who applied. We appreciate your patience while we review each application.

APLICAR

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