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Customer Success Executive, SaaS - North America, Remote

Salesflow.io
Full Time
🏢 Administrativo
Customer
Hubspot
business
Remoto 🌎
Sep 23

Headquarters: London
URL: https://salesflow.io

What do you think about supporting people and businesses in their growth phase?  Is SaaS your cup of tea? Are lead generation and sales topics near and dear to your heart? 

We’re looking for an ambitious and client-centric Customer Success Executive who excels at building & maintaining long-lasting relationships and understanding how outbound sales work. The customers you build relationships with throughout the US will look to you as a trusted partner and advisor to help them navigate the world of LinkedIn Automated Lead Generation.

The ideal candidate is someone who has at least 2 years of hands-on experience onboarding, retaining, coordinating, and ensuring clients’ success in the B2B software environment, preferably with a sales background and a LinkedIn proficient user. 


The Role
Driving onboarding, adoption, and retention of our customers
Outlining and following up on onboarding with customers for a smooth start using the platform
Empowering our customers by regularly conducting product training and sharing best practices for their outbound campaigns.
Proactively reaching out to customers with recommendations on how to optimize their usage of Salesflow.
Reviewing our customers' sales processes to ensure they are adopting, utilizing, and gaining value from our solution.
Owning the entire customer lifecycle, from onboarding to engagement, and renewal.
Monitoring and identifying opportunities for expansion of existing customer use cases.
Analyzing account churn, identifying reasons for it, and implementing action plans to regain your customers
Advocate existing customer needs and issues cross-departmentally
Build and maintain an in-depth understanding of our platform, how it works and the benefits it provides.
Dealing with renewals, and working closely with AE team on cross-selling and upselling opportunities
Data-driven, auditing your accounts and proactively ensuring users leverage the platform as much as possible 


The Profile
2+ years of successful account/customer success management at a middle level in the tech arena, preferably with a sales and lead generation background
Experience in working internationally, managing a variety of accounts from SMB to Enterprise, and being comfortable hosting and leading meetings
Great understanding of and a passion for the SaaS or client-facing roles
Fluent in written & oral English; additional languages would be valuable – French, German, Dutch
Business development/SDR management experience is desirable and a bonus 
Enthusiastic and energetic personality, and accountable, authentic, ambitious, resilientStrong knowledge of LinkedIn, Salesforce, HubSpot, Slack, G-Suite, other MS Office tools, and sales & marketing automation tools.  


The Proposal 
Our start-up environment offers challenging assignments and an international working environment
Our team is fun, friendly, and offers fantastic career growth opportunities
A competitive salary and a generous performance program based on KPIs
100% remote work and flexible working hours 
23 days of paid vacation + local public holidays, plus an additional day on your birthday (because we love what we do, but we also love vacation!)
Annual personal development budget of  €800 for conferences, courses, books, career coach, etc.
Customer success training program powered by Sales Impact Academy
APLICAR

Sr Sales (Base + Variable + Stocks)

Krino
Full Time
🏢 Administrativo
development
KPIs
ROI
México
Remoto 🌎
Sep 22

Welcome to Krino!

Krino is an AI-powered Software as a Service built by and for Spanish speakers. We are reinventing the way companies connect with people. We want them to receive a world-class service with Data-Driven actions and End-to-End solutions.


We are a team of Challengers that promote inclusion and empower people. Join us and help us build the future of service with Criterion🧠.



Objective

If you are self-motivated and goal-oriented to get a key role in our team to take our new product further and beyond, with hands-on and strong decision-making skills, we are looking for you!


Your goal will be to become a driving force in the success of the company’s goals and objectives through ensuring our digital product exceed the value promiso to clients.


What you'll do

Supported and reporting to our CRO, you will be directly responsible for:


  • 🚀 Sale, sale, sale! Ensuring we add consistant and relevant value to the potential clients.
  • 🚀 Consistently improving Krino Commercial Strategy, ensuring it is a game changer in the market.
  • 🚀 Make things happen, you will be the absolute Owner of your commercial process within Krino so you will need to lead all of us in the pursuit of Market needs.
  • 🚀 Ensure a great understanding of client needs, KPIs and business case that make a profitable relation with the client and consistant to the deliverable Client Ops team needs to provide.
  • 🚀 Identify, measure and land additional and scalable revenue streams with clients to the Product and Tech teams.
  • 🚀 Identify and manage new business opportunities including additional channels and other partnerships that may be strategic for the company.
  • 🚀 Measure and track the company efforts and ROI of commercial initiatives.
  • 🚀 Create and mantaing long term relations with our clients champions and key stakeholders.


What we're looking for

  • Excellent business development, Research, Planning and Persuation skills;
  • Demonstrated ability to digital B2B Sales methodologies;
  • Technology savvy and proficient in the use of a range of communication, presentation and other business tools;
  • Excellent interpersonal skills and ability to communicate (oral and written) effectively;
  • Very confortable with data analysis and business intelligence tools
  • Strong work ethic;
  • Passion for porpuse driven products and enthusiastic self-starter with a “can do” attitude.



We will be thrilled that you also...

  • Had experience creating, leading and succesfully launching sales strategies.
  • Had experience working with Natural Language Processing and Chatbot solutions.
  • Had experience in consulting, real estate, SAAS, Automation or commercial solutions products.


Benefits

  • You'll be part of a growing start-up where all ideas are welcomed and you will have freedom of action
  • Base Salary and variable based on team performance
  • Access to Bonus in stock Options
  • Free Mental health support with high-quality specialists
  • We are building our additional benefits (so ideas are welcomed)
APLICAR

Bilingual Intake Specialist

The Job Duck
Full Time
🏢 Administrativo
IT
Customer Service
Administrative
México
Remoto 🌎
Sep 22

JOB DUCK IS HIRING VIRTUAL INTAKE SPECIALISTS

 

Job Duck is a virtual staffing company currently hiring virtual Intake Specialists. Employees work from their homes and are matched to a single U.S.-based business.

 

The virtual nature of this job requires a motivated, tech-savvy individual with strong written and communication skills. The Intake Specialist role requires someone with great customer service and sales abilities. 

 

Applying here is just the first step in our multiple-stage application process.

 

Starting pay is $900 US Dollars per month.

 

The Intake Specialist position requires you to welcome and register new clients, gather relevant information for databases, make appointments, and schedule meetings. You will also be answering questions and providing accurate information to various parties.

 

Skills and traits required:

•Sales skills

•Administrative skills

•Attention to Detail

•Great English Skills

•Excellent interpersonal communication skills

•Proficiency in MS Office and computer literacy

 

 

We encourage you to APPLY NOW via this link: https://bit.ly/3aQ2AqQ

Are you looking for a work-life balance? Duck for it! 

Every candidate has to pass each step in our application process to become part of our team.

 

APLICAR

Customer Support Executive (100% Remote)

Close
Full Time
🏢 Administrativo
Asana
LinkedIn
Support
Remoto 🌎
Sep 21

Headquarters: Remote
URL: http://www.close.com

About Us
At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals - faster. 

Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 60+ high-performing, happy people that are dedicated to building a product our customers love.

We are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 7+ years. 

About You
You will be reporting to the Manager of Customer Support (Joseph Sterner). 

As a Customer Support Executive, you would be responsible for handling general support emails sent during MST/PST business hours.

This role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, but you will also be responsible for leading individual projects/initiatives outside of the queue as the need arises.

You’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. 

You are someone that has a healthy sense of curiosity who enjoys taking things apart and putting them back together.


Requirements
  • Physically based in the Pacific or Mountain time zones (PST or MST).
  • High-level of proficiency in the English language, both written and verbal.
  • Experience working in a remote capacity.
  • 2 years experience working in a customer facing role (sales, support, hospitality, etc.).

Nice to Haves
  • Direct support experience
  • Technical/coding experience (This includes VoIP, email, network management, APIs, etc).
  • Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)

Responsibilities
  • Respond to customer support tickets and take support calls during ET/CT/MT/PT business hours.
  • Escalating issues to senior support staff and engineering as needed
  • Fraud prevention/detection
  • Billing reconciliation
  • Writing bug reports
  • Coordinating with Success to provide extra support to large customers
  • Maintaining help center documentation and creating content for new/updated features

Tools We Use
  • Help Scout
  • Sift
  • Stripe
  • Twilio
  • Plivo
  • Guru
  • Asana

Why Work With Us?
  • Culture video 💚
  • 100% remote company (we believe in trust and autonomy)
  • Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
  • Annual team retreats ✈️
  • Quarterly virtual summits
  • 5 weeks PTO + Winter Holiday Break
  • 2 additional PTO days every year with the company
  • 1 month paid sabbatical every 5 years
  • Co-working stipend
  • Revenue Share (after 1 year)
  • Paid parental leave
  • Medical, Dental, Vision with HSA option (US residents)
  • 401k matching at 6% (US residents)
  • Dependent care FSA (US residents)
  • Contributor to Stripe's climate initiative 🌍❤️ 
  • Our story and team 🚀

At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you).  

We come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.

Our team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.

Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward.
APLICAR

Project Manager

Xetechs
Full Time
🏢 Administrativo
comunicación
Project
supervisión
México
Remoto 🌎
Sep 13

Un Project Manager es responsable de manejar los proyectos en curso y futuros de la

empresa. Trabaja en estrecha colaboración con su equipo para garantizar que todos los

requisitos, plazos y cronogramas del proyecto estén en orden. Incluye también la

presentación de los entregables, informes y el establecimiento de planes efectivos de

comunicación.


Responsabilidades


1. Planificación y seguimiento de proyectos

2. Manejo del alcance del proyecto

3. Control del presupuesto

4. Soporte preventa

5. Documentación técnica, entrega de informes

6. Reportes a gerencia


Requisitos


1. Experiencia implementando proyectos de software indispensable.

2. Experiencia trabajando con metodologías ágiles de preferencia SCRUM Indispensable.

3. Excelentes habilidades de comunicación. 

4. Experiencia de manejo de presupuesto

5. Capacidad para liderar equipos de proyectos de distintos tamaños y alcances.

6. Orientado a objetivos.

7. Capaz de trabajar bajo poca supervisión.



APLICAR

Customer Support Advocate, Americas (Remote)

Hospitable.com
Full Time
🏢 Administrativo
content
Slack
Benefits
Remoto 🌎
Sep 8

Headquarters: Remote, Oregon, United States
URL: http://hospitable.com

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.

We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it.

We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems.

Feel free to join in one of our upcoming Townhalls on Clubhouse to experience it for yourself!




What you will be working on?

  • Onboard customers on our product throughout the entire user cycle with live chat and email.
  • Create video and written content to educate customers (product tours, videos, documentation, FAQ).
  • Investigate and troubleshoot issues (with the support of the engineering team and our tooling).
  • Act as a "feature champion" to educate the product & engineering team about users' needs.
  • Answer inquiries through live chat, Zoom calls (inbound phone support is on the horizon too!)


What does the schedule look like?

For this position, we are aiming to service customers across US timezones (PST/CDT/MDT/EST). The ideal candidate has the ability to work evenings, with a starting shift time of 12pm EST / 9am PST. 

We also need this person to be available to cover every weekend day for a full shift on both days. Candidates must be comfortable with working each weekend and 3 days during weekdays. 

There will be 2 consecutive rest days, to be defined at the discretion of the successful candidate.

Requirements

For this position, we are looking to recruit someone in the North American time zone (for example based anywhere in the USA). Candidates in countries outside of the North American region will not be considered.

If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

  • Caring about the impact your work has on your team and the company.
  • 2-3 years of hands-on experience working in B2B (or B2C!) Saas.
  • Attention to detail and eagerness for constant improvement.
  • Very special kudos if you are an Airbnb host or have been working with a short-term rental business.
Benefits

The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

  • A supportive and caring team environment, where you are trusted, not managed.
  • Competitive compensation, slightly adapted to your location. For this role, the maximum cash compensation according to our salary grid is $130,500 (for a candidate based in a high-cost-of-life city such as San Francisco or New York and with exceptional past experience).
  • We want to offer options into the company equity through our $HOST token. When this can be implemented, the grant contemplated for this position would be $65,250 (not tied to location).
  • 35 days off per year, encouraged (including self-serve public holidays) and parental leave.
  • Mental-health and emotional support with therapists on call through Slack.
APLICAR

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