JOB OVERVIEW

Are you a highly organized and productive professional with a proven track record of providing exceptional executive support? Do you excel in managing complex schedules and handling diverse responsibilities precisely and efficiently? If so, we invite you to join our team as a proactive and qualified Executive Assistant. In this role, you'll support a High-Paced Entrepreneur dedicated to enhancing mission-driven companies' HR departments. Specializing in coaching and consulting, the company is committed to strengthening organizations through values-driven talent solutions, tailored for SMBs, nonprofits, and churches. 

As an Executive Assistant, you'll play a pivotal role in assisting the company's CEO in seamlessly executing their personal and professional responsibilities. Additionally, this role offers opportunities for growth in project management, where you'll contribute to strategic initiatives and oversee various projects aimed at advancing the company's mission. By providing comprehensive support, you'll enable the CEO to dedicate more time to nurturing relationships with friends, family, and clients, thereby fostering a balanced and fulfilling work-life integration. Come be a part of our mission to elevate organizational success and impact.

RESPONSIBILITIES

• Schedule: Manage your executive´ schedule, including their personal and professional appointments, by utilizing Software applications such as Google Calendar and Notion. 
• Work-Life Balance: Help and support your executive to manage their personal priorities, including time with family, vacations, date nights, gift giving, scheduling haircuts, subscriptions and memberships, home maintenance, and any repeatable tasks that will free up their boss's time.  
• Correspondence: Review your executive´s email and respond to inquiries based on previously agreed-upon responses. Forward only pertinent emails to decrease the amount of correspondence coming.. Follow up with their executive to ensure important correspondence is not dropped. 
• Manage CRM: Manage their executive's CRM to ensure potential clients are entered into the system, existing clients are put into the right nurture campaigns, and all copy, links, and landing pages are up to date and functional.  
• Billing: Send invoices to clients and make sure they are up to date on their coaching payments. 
• Expenses: Track all expenses for the business and manage the correspondence with the accountant. 
• Project Management: Initiate, manage, and fully execute all projects, including event coordination, media, and production responsibilities, along with personal projects such as vacations and home management.  
• Client Interaction: Build positive relationships with your executive's clients by following up with them after masterminds or one-on-one coaching sessions. Make sure each client has what they need to execute any homework assigned to them by their coach.
• Document and Streamline Processes: Diligently create, maintain, and update detailed documentation of standard operating procedures, workflows, and systems to enhance operational efficiency and provide clear guidance for tasks performed in a virtual environment. Ensure all process documents are accessible and comprehensible, supporting consistent and effective execution across the team.
• Ad Hoc Tasks: Work collaboratively within the team, contributing positively to collective objectives, and identifying opportunities for process improvement.

QUALIFICATIONS:

• Highly organized and detail-oriented.
• Advanced English language skills with exceptional written communication (C1-C2).
• Over five years of professional work experience as an executive assistant working with solopreneurs.
• Reliable internet connection and computer access.
• Skilled in software for scheduling, email management, and project coordination, including expertise in platforms like Notion and CRM functions.
• Capable of anticipating and addressing needs and challenges.
• Terrific people skills for interacting with coaching clients.
• Proficiency in project management techniques, ensuring timely project delivery.
• Ability to work harmoniously within a team environment, fostering positive collaboration.
• Proficiency in bookkeeping or accounting platforms such as QuickBooks or FreshBooks is a plus but not required.

This position is Full-Time (40 hours per week) and 100% remote from home.

Compensation: Negotiable based on experience.

Position Overview:

We are seeking a diligent and organized Virtual Assistant to join one of our premier travel partner companies. This travel management company specializes in ultra-luxe exclusive trips that demand a high level of attention to detail and responsiveness. Operating in a high-paced environment, our client strives to maintain the highest standards in the industry and is searching for individuals capable of meeting and exceeding these benchmarks.

As a Virtual Assistant, you will play a pivotal role in providing administrative support, with a specific focus on hotel booking, data entry, creating hotel quotes, and other tasks relevant to the tourism industry. Your contributions will directly impact the seamless operations and efficient management of our clients' travel experiences.

The ideal candidate will possess excellent customer service and communication skills, which are essential for maintaining client satisfaction. Multitasking is a fundamental requirement in our fast-paced environment, along with meeting Key Performance Indicators (KPIs) and demonstrating exceptional attention to detail. If you thrive in dynamic settings and are committed to delivering excellence, we eagerly await your application to join our community.

Responsibilities:

• Collaborate closely with the CEO and operations manager to offer administrative support and assist with day-to-day tasks.
• Conduct thorough research on hotel rates and benefits to quote hotels and prepare hotel proposals for clients.
• Maintain and update the company's CRM system and travel software, ensuring accuracy and completeness of records, including travel itineraries and client information such as passport details, expiring visas, and birthdates.
• Liaise with external suppliers to obtain pricing, confirm availability, and ensure the status of client bookings while maintaining confidentiality and handling sensitive information with discretion.
• Prioritize and manage incoming requests, emails, and calls, ensuring timely responses and appropriate follow-ups.
• Provide support to the CEO and operations manager in various projects, including drafting itineraries and booking one-off activities if required (e.g., transfers, timed entries, museums, etc.).
• Send VIP requests to hotels with client details, arrange in-room amenities, and provide contact info and final details to suppliers.
• Proactively identify opportunities for process improvement and implement solutions to enhance overall efficiency.

Requirements:

• Strong, reliable internet connection.
• Level of English: Advanced.
• Highly Detailed Oriented!
• Minimum 2-3 years of demonstrated experience as a Virtual Assistant or in a similar administrative support role, with a background in hotel booking, data entry, hotel quotes, reservations, or concierge departments.
• Proficiency in utilizing CRM tools and travel software such as AXUS or SABRE is a plus.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Exceptional communication skills, both written and verbal, with a keen eye for 
• detail.
• Proficient in using various productivity tools such as Microsoft 365 or Google Suite and Project Management tools.
• Demonstrated ability to handle confidential and sensitive information with professionalism and discretion.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Self-motivated and proactive, able to work independently and as part of a team.
• Willingness to learn new skills and technologies.
• Ability to thrive in a fast-paced environment, demonstrating resilience and adaptability to meet Key Performance Indicators (KPIs) consistently.
• Flexibility to accommodate shifting priorities and high workloads while maintaining a high level of accuracy and attention to detail.

This position is Full-Time (40 hours per week) and 100% remote from home.

Compensation: Negotiable based on experience.

Our organization is seeking content writers to create articles and blog posts on a variety of topics.

The rate of pay is $20 per 100 words (this comes out to approximately $100 per article or $50 per hour).

Some topics you may be asked to write about include the following (you can always turn down a topic if you do not feel comfortable writing about it, however if you have experience or expertise in a specific area, please let us know):

• Health & beauty
• Fitness
• Home Decor
• Fashion
• Sports
• Do it yourself
• Finance
• Legal
• Medical
• Family/Parenting
• Relationships
• Real Estate
• Restaurants
• Contracting (plumbing, pool building, remodeling, etc.)

These are just some of the more general industries and topics that we cover.

Requirements:

• We ask that all work be completed using a word processor such as Microsoft Word or Open Office
• A reliable internet connection and the ability to meet deadlines
• Good communication skills and respond in a timely manner to editorial staff when they ask for updates on tasks, etc
• Work well as a team member with the rest of our content management and editorial staff

Position Overview:

Are you a detail-oriented professional with a proven track record of providing exceptional executive support? Are you experienced in managing complex schedules and adept at handling diverse responsibilities with precision and efficiency? We are seeking a proactive and qualified Executive Assistant to join a luxury travel agency and provide dedicated support to an esteemed Travel Advisor. This role requires a strategic thinker with strong project management skills to assist in coordinating business activities, managing personal commitments, and overseeing various projects.

Key Responsibilities:

Calendar and Email Management:

• Efficiently manage and synchronize the executive's calendar with precision, ensuring alignment with professional and personal commitments.
• Handle email correspondence on behalf of the executive, responding promptly and professionally.
• Skillfully screen and filter incoming calls and correspondence, directing them appropriately to streamline communication processes.

Travel Coordination:

• Arrange detailed travel itineraries, accommodations, and transportation for business trips and personal travel.
• Ensure all travel arrangements align with the executive's preferences.

Document Management:

• Organize and maintain essential documents, contracts, and records.
• Assist with document preparation, including reports, presentations, and other materials.

Task Prioritization:

• Aid the executive in prioritizing tasks and managing time efficiently.
• Create effective to-do lists and reminders to ensure adherence to commitments and deadlines.

Meeting Support:

• Schedule, prepare materials for, and attend meetings alongside the executive.
• Take minutes, summarize discussions, and follow up on action items.

Family and Personal Commitments:

• Assist in managing the executive's personal and family commitments, and coordinating events and special occasions.
• Research and Information Gathering:
• Research diverse topics, industries, and trends to support decision-making.
• Summarize findings and provide relevant information.

Project Management:

• Oversee and manage projects in collaboration with the executive, ensuring goals and objectives are met.
• Organize and streamline internal databases and processes.
• Track leads, conversions, projections, and sales funnel activities.
• Ensure task prioritization and act on behalf of the executive during travel or out-of-office periods.
• Propose innovative solutions and strategies to drive growth and efficiency
• Tackle additional tasks and projects as needed, showcasing flexibility and adaptability.
• Collaborate with team members to ensure seamless daily operations.
• Act as a liaison between the executive and internal/external stakeholders.

Requirements:

• Superb attention to detail is a non-negotiable requirement.
• 2-3 years of prior experience as an executive assistant or project manager.
• Advanced English language skills with exceptional written communication abilities.
• Proficiency in managing multiple calendars and organizing complex schedules.
• Ability to maintain confidentiality and handle sensitive information discreetly.
• Strong interpersonal and problem-solving skills.
• Tech-savvy and proficient in using digital tools, including project management tools like Notion, ClickUp, and Asana.
• Ability to work both independently and collaboratively as part of a remote team.
• Must have a stable internet connection, laptop, or desktop computer.

Preferred:

• Bachelor's degree in Business Administration, Public Relations, Hospitality Management, or Tourism Management.
• This position is Full-Time (40 hours per week) and 100% remote from home.
• Compensation: Negotiable based on experience.

If you are an innovative, forward-thinking individual excited to dive in and help us grow, we encourage you to apply for this exciting opportunity.

Position Overview:

We seek a highly proactive and detail-oriented Concierge Coordinator to join one of our premier travel partner companies. This travel management company specializes in ultra-luxe exclusive trips that require a high level of attention to detail and responsiveness. As the Concierge Coordinator, you will hold an important position in guaranteeing flawless travel experiences for our esteemed clientele while ensuring the efficient execution of the company's administrative functions. In this captivating role, your proactive engagement will encompass overseeing client documents, managing operational tasks and CRMs, conducting comprehensive destination research, and securing the creation of unforgettable travel memories for our clients.

As the coordinator, your diverse responsibilities will include: 

Supplier Communication and Collaboration:

• Liaise with concierges and DMCs, answer inquiries and provide the necessary information
• Secure one-off activities and dining reservations.
• Transfer supplier confirmations to the Axus platform.

Communication and Planning:

• Gather all client details including but not limited to: passport details, ensuring compliance, and New Client forms in Travel Joy.
• Manage the shared calendar (birthdates, passport info etc).
• Extract data from messages in Travel Joy and input them into the dedicated fields (e.g. Birthday, etc…).

Documentation and Organization:

• Manage traveler information within Trello.
• Compile relevant information in Axus for creating itineraries.
• Create detailed itineraries in Axus.
• Attach all relevant documents to the Axus itinerary for client reference.
• Share conversation notes in Trello.
• Create and manage a library in Axus.

Travel Coordination and Support:

• Confirm if visas are needed and check passport expiration dates.
• Quote hotel rates and quote proposals for clients. 
• Quote travel insurance for clients.
• Book one-off activities if required (e.g. transfers, timed entries, museums, etc…).
• Secure restaurant reservations for clients.
• Secure spa reservations for clients.
• Send VIP requests to hotels with client details and arrange in-room amenities.
• Provide contact info and final details to suppliers.

Requirements

• Strong, reliable internet connection.
• Level of English: Advanced.
• Highly Detailed Oriented!
• Minimum 1-2 years of proven experience in the Tourism or Hospitality industry or a similar support role.
• Proficiency in utilizing CRM tools and travel software such as AXUS.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Exceptional communication skills, both written and verbal, with a keen eye for detail.
• Proficient in using various productivity tools such as Microsoft 365 or Google Suite, and Project Management tools.
• Demonstrated ability to handle confidential and sensitive information with professionalism and discretion.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Self-motivated and proactive, able to work independently and as part of a team.
• Willingness to learn new skills and technologies.
• Ability to thrive in a fast-paced environment, demonstrating resilience and adaptability to meet Key Performance Indicators (KPIs) consistently.
• Flexibility to accommodate shifting priorities and high workloads, while maintaining a high level of accuracy and attention to detail.

Buscamos un profesional apasionado por el marketing digital con habilidades excepcionales para unirse a nuestro equipo. El candidato ideal tiene experiencia en campañas publicitarias en línea y gestión de redes sociales.

Responsabilidades : Asistir en tareas administrativas y de oficina de forma virtual.Coordinar reuniones y gestionar la agenda del equipo.

Responder correos electrónicos y comunicarse de manera efectiva.Realizar investigaciones y recopilar información relevante.

Colaborar con el equipo para garantizar la eficiencia operativa.Requisitos : MINIMO BACHILLERATO TERMINADO.Experiencia previa como Asistente Virtual o en roles similares.

Conocimientos sólidos de herramientas de productividad y software de oficina.Habilidades de comunicación escrita y verbal excelentes.

Capacidad para mantener la confidencialidad y la integridad en el trabajo.Alta autonomía y capacidad para trabajar de forma remota.

Beneficios : Salario competitivo, todas las prestaciones de leyFlexibilidad horaria y oportunidades de trabajo remoto.Posibilidad de crecimiento profesional.

Ambiente de trabajo dinámico y colaborativo.PAGOS SEMANALES $1500 a $1890

Buscamos un profesional apasionado por el marketing digital con habilidades excepcionales para unirse a nuestro equipo. El candidato ideal tiene experiencia en campañas publicitarias en línea y gestión de redes sociales.

Responsabilidades : Asistir en tareas administrativas y de oficina de forma virtual.Coordinar reuniones y gestionar la agenda del equipo.

Responder correos electrónicos y comunicarse de manera efectiva.Realizar investigaciones y recopilar información relevante.

Colaborar con el equipo para garantizar la eficiencia operativa.Requisitos : MINIMO BACHILLERATO TERMINADO.Experiencia previa como Asistente Virtual o en roles similares.

Conocimientos sólidos de herramientas de productividad y software de oficina.Habilidades de comunicación escrita y verbal excelentes.

Capacidad para mantener la confidencialidad y la integridad en el trabajo.Alta autonomía y capacidad para trabajar de forma remota.

Beneficios : Salario competitivo, todas las prestaciones de leyFlexibilidad horaria y oportunidades de trabajo remoto.Posibilidad de crecimiento profesional.

Ambiente de trabajo dinámico y colaborativo.PAGOS SEMANALES $1500 a $1890

Headquarters: San Francisco, USA
URL: https://www.chameleon.io

☀️ Highlights ☀️

• Chameleon is SaaS for product teams to create in-product UX (modals, banners, checklists, microsurveys etc.) to drive user engagement. Watch a short demo here.
• We’re a remote-first, Series A, VC-backed startup and currently with ~40 folks distributed across the Americas and Europe. Learn more about our team, company, and culture here.
• Looking for a mid-level Technical Support Engineer with SaaS experience living in North America or Europe to join our fast-growing team at Chameleon
• This is a technical role and requires strong knowledge of Javascript, HTML, and CSS, while also being customer facing.
• Salary range for this role is $70k - $90k USD annually, based on experience.
• Our application process may seem different, it’s not long and drawn out and we feel interviewing alone isn’t the best way for either party to assess fit, so we try to resemble working together and collaborating.

The Technical Support Engineer role at Chameleon

• Engage customers experiencing difficulty in a friendly and comforting manner. Build trust and empathy with our customers by understanding and teaching them.
• Act like a detective to efficiently troubleshoot a wide range of issues (often includes logging into our customers’ software and being able to recreate the issue consistently).
• Dig deeper into issues to uncover the root causes and potential solutions by reviewing the code base and any relevant data from our database
• Represent Chameleon effectively when responding to customers, attending customer meetings, and, where necessary, serving as the technical expert in sales meetings.
• Clearly document bugs and product improvement feedback, working closely with internal teams to escalate complex issues and help improve the quality and reliability of our product.
• Contribute to the continuous development, improvement, and maintenance of a comprehensive knowledge base for self-serve troubleshooting.
• Share knowledge and best practices with fellow Support Engineers, Customer Success Managers, the Sales team, and other product specialists to foster a collaborative and supportive environment.

• 2+ years working in a technical support or engineering position
• 1+ years working at a SaaS startup (<50 employees)
• Good understanding of HTML, CSS, and JavaScript
• Ability to understand and troubleshoot complex API structures
• Comfort and confidence with using the browser console and other debugging tools
• Empathy with customers and their goals, challenges, and situations

• You have a fully functioning workstation and a quiet place to work (and take calls) with a high-speed internet connection
• You are in an Americas or Europe timezone
• Fluency (written and verbal) in English

 Apply Here

Buscamos un profesional apasionado por el marketing digital con habilidades excepcionales para unirse a nuestro equipo. El candidato ideal tiene experiencia en campañas publicitarias en línea y gestión de redes sociales.

Responsabilidades : Asistir en tareas administrativas y de oficina de forma virtual.Coordinar reuniones y gestionar la agenda del equipo.

Responder correos electrónicos y comunicarse de manera efectiva.Realizar investigaciones y recopilar información relevante.

Colaborar con el equipo para garantizar la eficiencia operativa.Requisitos : MINIMO BACHILLERATO TERMINADO.Experiencia previa como Asistente Virtual o en roles similares.

Conocimientos sólidos de herramientas de productividad y software de oficina.Habilidades de comunicación escrita y verbal excelentes.

Capacidad para mantener la confidencialidad y la integridad en el trabajo.Alta autonomía y capacidad para trabajar de forma remota.

Beneficios : Salario competitivo, todas las prestaciones de leyFlexibilidad horaria y oportunidades de trabajo remoto.Posibilidad de crecimiento profesional.

Ambiente de trabajo dinámico y colaborativo.PAGOS SEMANALES $1500 a $1890

Buscamos un profesional apasionado por el marketing digital con habilidades excepcionales para unirse a nuestro equipo. El candidato ideal tiene experiencia en campañas publicitarias en línea y gestión de redes sociales.

Responsabilidades : Asistir en tareas administrativas y de oficina de forma virtual.Coordinar reuniones y gestionar la agenda del equipo.

Responder correos electrónicos y comunicarse de manera efectiva.Realizar investigaciones y recopilar información relevante.

Colaborar con el equipo para garantizar la eficiencia operativa.Requisitos : MINIMO BACHILLERATO TERMINADO.Experiencia previa como Asistente Virtual o en roles similares.

Conocimientos sólidos de herramientas de productividad y software de oficina.Habilidades de comunicación escrita y verbal excelentes.

Capacidad para mantener la confidencialidad y la integridad en el trabajo.Alta autonomía y capacidad para trabajar de forma remota.

Beneficios : Salario competitivo, todas las prestaciones de leyFlexibilidad horaria y oportunidades de trabajo remoto.Posibilidad de crecimiento profesional.

Ambiente de trabajo dinámico y colaborativo.PAGOS SEMANALES $1500 a $1890

Buscamos un profesional apasionado por el marketing digital con habilidades excepcionales para unirse a nuestro equipo. El candidato ideal tiene experiencia en campañas publicitarias en línea y gestión de redes sociales.

Responsabilidades : Asistir en tareas administrativas y de oficina de forma virtual.Coordinar reuniones y gestionar la agenda del equipo.

Responder correos electrónicos y comunicarse de manera efectiva.Realizar investigaciones y recopilar información relevante.

Colaborar con el equipo para garantizar la eficiencia operativa.Requisitos : MINIMO BACHILLERATO TERMINADO.Experiencia previa como Asistente Virtual o en roles similares.

Conocimientos sólidos de herramientas de productividad y software de oficina.Habilidades de comunicación escrita y verbal excelentes.

Capacidad para mantener la confidencialidad y la integridad en el trabajo.Alta autonomía y capacidad para trabajar de forma remota.

Beneficios : Salario competitivo, todas las prestaciones de leyFlexibilidad horaria y oportunidades de trabajo remoto.Posibilidad de crecimiento profesional.

Ambiente de trabajo dinámico y colaborativo.PAGOS SEMANALES $1500 a $1890

Funciones Principales : Atender llamadas telefónicas 100% Inglés, Comunicación verbal y escrita 100% Idioma Inglés con clientes internos y externos Programar y atender citas Apoyo administrativo al área de Dirección Preferentemente con algún conocimiento en Marketing Adicionales : Tener computadora propia, escáner, copiadora, herramientas de oficina.

Iniciativa Persona con alta sentido de responsabilidad y compromiso 2 días a la semana de 9 am a 6 pm (como inicial, gradualmente pudieran ser más)Tipo de puesto : Tiempo completo Sueldo : en base a aptitudes Lugar de trabajo : Remoto

• Conocimiento(s) y herramienta(s) : oOFFICE - Años Experiencia : 1 - 2 años
• Idioma(s) : oInglés - Avanzado
• Habilidad(es) y competencia(s) : oCreatividad e innovaciónoOrientación al clienteoComunicación

Buscamos un profesional apasionado por el marketing digital con habilidades excepcionales para unirse a nuestro equipo. El candidato ideal tiene experiencia en campañas publicitarias en línea y gestión de redes sociales.

Responsabilidades : Asistir en tareas administrativas y de oficina de forma virtual.Coordinar reuniones y gestionar la agenda del equipo.

Responder correos electrónicos y comunicarse de manera efectiva.Realizar investigaciones y recopilar información relevante.

Colaborar con el equipo para garantizar la eficiencia operativa.Requisitos : MINIMO BACHILLERATO TERMINADO.Experiencia previa como Asistente Virtual o en roles similares.

Conocimientos sólidos de herramientas de productividad y software de oficina.Habilidades de comunicación escrita y verbal excelentes.

Capacidad para mantener la confidencialidad y la integridad en el trabajo.Alta autonomía y capacidad para trabajar de forma remota.

Beneficios : Salario competitivo, todas las prestaciones de leyFlexibilidad horaria y oportunidades de trabajo remoto.Posibilidad de crecimiento profesional.

Ambiente de trabajo dinámico y colaborativo.PAGOS SEMANALES $1500 a $1890

Headquarters: Colorado
URL: https://omniinteractions.com/

Headquarters: USA
URL: https://orderdesk.com

• We view customer support as essential to making a good product. We consider customer support vital in crafting a great product, so everyone supports our user base, ensuring we stay connected with customers and understand our product inside out.
• We are committed to diversity and inclusion. We are serious about everyone on our team feeling safe, comfortable, heard, and valued at work.
• We are self-funded. We are committed to growing responsibly and working creatively within the constraints of our progress. Our goal is to make a useful, accessible product based on the needs of our customers, not the demands of investors.
• We believe that remote work is the future. Being a remote company allows us to connect to a team of people from all around the world. We also understand that each person has their unique approach to their workflow and we trust our employees to manage their own time within their set working hours while keeping in mind that Support does include time-sensitive work.
• We believe in quality, not quantity. We don’t use metrics or KPIs to measure the success of our teams. While productivity and response times are important, providing stellar support and empathy to our customers is the priority.
• We are generous. We teach and learn from each other daily. Decisions are often made collectively based on the wisdom and experience we each bring to the conversation.

• This is a full-time technical customer support position. We primarily communicate with our customers through email.
• A normal support ticket here is equivalent to an escalations ticket at another company, so if you love a challenge and you're inherently curious to know more, this is the job for you.
• Order Desk is committed to breaking structural barriers within our hiring process and driving fair hiring practices in our workplace. Women and underrepresented minorities (URMs) continue to be underrepresented within our industry. Research has shown women and people of color disproportionately do not apply for jobs where they do not meet 100% of the “requirements.”Regardless of whether or not you identify as one of these groups, if you meet most of the technical requirements and this role aligns with your career goals, then we encourage you to bet on yourself and apply!

• You love to read and your analytical and written skills are top-notch.
• Obstacles are not roadblocks to you; they are challenges to be figured out. You’re a problem solver who likes to find solutions rather than wait to be told what to do.
• You’re not afraid to ask questions, are comfortable admitting your limitations, and see your gaps in knowledge as opportunities to grow and not flaws.
• You’re comfortable finding your way around a new software program.
• You’re someone who can be self-directed and thrive in a remote environment.
• You appreciate the balance between fun and professionalism.
• You’re collaborative and thrive on sharing your thoughts, ideas, and problem-solving strategies with a diverse team.

• Minimum 2 years of working directly within email-based technical support in SaaS or combined technical and writing experience. Bonus points if you’ve already worked in a remote e-commerce role! 
• Extensive experience troubleshooting complex software issues.
• The ability to concisely explain technical concepts in a non-technical way and a passion for meeting customers where they are in their tech knowledge.
• Fluency in both written and spoken English.
• The ability to work between Pacific Standard Time (US) hours of 9am to 6pm permanently, regardless of your physical location.

• Experience troubleshooting APIs, JSON, and utilizing application log analysis.
• Sound knowledge of key data flow/transfer protocols such as SFTP and FTP.
• Experience with rule-based automation and complex settings.
• Experience helping new users implement SaaS applications in a B2B environment.

1. Application Questions
2. Follow-Up Questions
3. Skills Test
4. Video Response
5. Interview(s)

Horario : 9 : 00 AM a 6 : 00 PM EST, de lunes a viernesResumen del Puesto : Estamos buscando un(a) Asistente Virtual bilingüe altamente competente en español e inglés para unirse a nuestro equipo.

El candidato ideal será proactivo(a), con habilidades excepcionales en la gestión del tiempo, capaz de llevar a cabo tareas secretariales y proporcionar apoyo a nuestros contadores para satisfacer las necesidades específicas de cada cliente.

Además, se espera que domine la paquetería de Microsoft Office para llevar a cabo diversas tareas administrativas.Responsabilidades : Gestión de Agenda : Manejar eficientemente la agenda del equipo, programar reuniones y coordinar eventos según sea necesario.

Comunicación Bilingüe : Facilitar la comunicación fluida entre clientes y miembros del equipo, tanto en español como en inglés, mediante correo electrónico, llamadas telefónicas y videollamadas.

Gestión de Documentos : Preparar, revisar y organizar documentos, informes y presentaciones utilizando la paquetería de Office, garantizando la precisión y confidencialidad.

Gestión del Tiempo : Priorizar tareas de manera efectiva y gestionar el tiempo de manera eficiente para cumplir con los plazos establecidos.

Asistencia Secretarial : Brindar apoyo en tareas secretariales, como la gestión de correos electrónicos, manejo de llamadas telefónicas y coordinación de viajes.

Apoyo a Contadores : Colaborar estrechamente con el equipo de contabilidad para satisfacer las necesidades específicas de cada cliente, proporcionando información relevante y realizando tareas administrativas según sea necesario.

Requisitos : Dominio fluido del español e inglés, tanto verbal como escrito.Experiencia previa como asistente virtual o en roles administrativos similares.

Excelentes habilidades de comunicación y atención al detalle.Capacidad para manejar múltiples tareas y trabajar bajo presión.

Conocimientos sólidos de la paquetería de Microsoft Office (Word, Excel, PowerPoint, Outlook).Proactividad y capacidad para tomar iniciativa en la resolución de problemas.

Organización y habilidades para la gestión del tiempo.Beneficios : Oportunidad de trabajo remoto desde cualquier ubicación.

Entorno de trabajo dinámico y colaborativo.Horario establecido de lunes a viernes, con fines de semana libres.Posibilidad de crecimiento y desarrollo profesional dentro de la organización.

Nota : Este puesto ofrece la flexibilidad de trabajar de forma remota desde cualquier ubicación con acceso a internet confiable.

Los candidatos interesados deben enviar su currículum y carta de presentación destacando su experiencia relevante y habilidades lingüísticas.

Headquarters: Washington State, U.S.A.
URL: https://www.leadsimple.com/careers

Expectations for your first 90 days:

• Put customer interaction satisfaction metrics in place and leverage of that information with the inbound team
• Measure the call satisfaction rating and include in department scorecard
• Decrease call volume by eliminating the root cause issues
• Hire and successfully onboard additional Customer Support Reps
• Develop and implement inbound playbooks
• Work towards having a considerable percentage of inbound calls solved and eliminated
  
  

A day in the life of…

• Enhance Customer Experience Strategy - Develop and execute strategies to enhance the customer experience: improving processes, boosting customer retention rates, identifying opportunities for upselling.
  
  
• Lead the Inbound Success Team - A  significant part of your day is dedicated to nurturing a team of Customer Service Representatives (CSRs) who are the front line of our customer interactions. You'll be deeply involved in monitoring and ensuring the quality of both verbal and written communications with our users. Starting with listening to live calls and reviewing written responses, you'll gather insights to understand both the strengths and areas of improvement for each team member. But it doesn't stop at identifying areas for growth; you're also hands-on in coaching your team members, offering constructive feedback, and sharing best practices to elevate their performance.  Whether it's through regular check-ins, team huddles, or one-on-one mentoring sessions, your role is pivotal in ensuring our CSRs are not just equipped with the right skills, but also consistently inspired to deliver exceptional service to our customers.
  
  
• Metric Analysis and Accurate/Timely Reporting - Collect, analyze, and interpret customer data, feedback, market trends to drive data-informed decision-making and improve customer support strategies and processes - Prepare comprehensive reports, findings, and recommendations based on data analysis and present these insights to the Leadership team to inform strategic decision-making.
  
  
• Conduct Operational Assessment and Implement Action Plan - Conduct a comprehensive assessment of the existing systems and processes, identifying pain points, bottlenecks, and areas in need of improvement for the inbound team..
  
  
• Optimize Systems and Influence Product Roadmap - Collaborate with cross-functional teams to design and implement changes to enhance product, efficiency, streamline workflows, and optimize customer experiences. Use customer feedback to inform and influence product roadmaps in partnership with Product and Engineering teams.
  
  
• Integrate and Manage Technology for Inbound Team - Evaluate and recommend technology solutions and tools to support the systems overhaul, ensuring seamless integration and effective utilization. Develop and implement a change management plan to facilitate a smooth transition during the systems overhaul, including training and communication strategies for team members.
  
  
• Act As An Escalation Point -  Ensure customer issues are resolved quickly and effectively. Make yourself efficiently available to handle pertinent escalations. 
  
  
• Fill in for Inbound Support - When needed, provide stop-gap support for the inbound team by taking and completing tickets and facilitating video/phone calls with clients.
  
  

Perks:

• Company Holidays
• Paid Time Off (in addition to the above)
• Monthly Healthcare Allowance
• Yearly Vacation Allowance
• Fun and outcome driven work environment with a smart, hard working team
• Location independence
• Mission driven company and values-based culture
  
  

Please only apply if you:

• Embrace learning new technology 
• Learn fast
• Communicate crisply
• Proactively seek solutions
• Own the outcome
• Embody emotional maturity
• Bring an optimistic “can do” attitude
• Supply your own internet and smartphone
• Are willing to have a real strong collaboration with other departments
• Have over 3 years of experience managing inbound at a customer success function
• Are up to the challenge of representing our “Customer Obsession” value
• Are ready to level up our CSR team, providing coaching, guidance, solutions and training to your team
• Consider growing people as a big part of the job and you’re up for it
• Have B2B SaaS experience (preferred)
  
  

In summary...